Refund & Cancellation Policy
Official refund and cancellation policy for purchases made through NaukriDost, a private educational platform.
This policy applies only to paid educational products and services offered through NaukriDost. Government job notifications, examination updates, results and other publicly available information shared through the platform are informational in nature and are not government services.
1. Scope
This policy covers payments for applicable educational courses, subscriptions, test series and other paid educational services offered through NaukriDost. By making a payment, you agree to this Refund & Cancellation Policy together with our Terms & Conditions and Privacy Policy .
2. Payment Methods
Payments may be processed through secure third-party payment gateways, including Cashfree, UPI, debit card, credit card and other supported payment methods.
NaukriDost does not intentionally store complete card numbers, CVV, UPI PIN or other sensitive payment authentication information on its own servers.
3. When Refunds Are Considered
Refund requests may be considered in the following specific circumstances:
- Duplicate transaction: Where the same payment has been successfully charged more than once for the same service.
- Payment deducted but service not activated: Where the payment has been successfully deducted but the purchased service was not activated because of a technical issue attributable to the platform or payment processing.
- Unauthorized or failed transaction: Where a payment issue can be verified through the applicable payment gateway or transaction records.
4. Cases Generally Not Eligible for Refund
Refunds are generally not available in the following circumstances:
- Change of mind after activation or use of the purchased educational service.
- Incorrect information entered by the user, such as wrong course, school, staff or account details.
- Inability to use the service because of the user's device, internet connection, browser or local network problem.
- Failure to attend a live class, test or batch after the service has been activated, unless otherwise specifically stated for that product.
- Services or digital content that have already been substantially accessed or consumed, except where applicable law requires otherwise.
5. How to Request a Refund
To request a refund, send an email to: careersuccess85@gmail.com
Please provide the following information:
- Full name as registered on the account
- Registered mobile number or email address
- Transaction ID / payment reference number
- Transaction date
- Amount paid
- Name of the course or service purchased
- Short explanation of the refund request
- Screenshot or payment proof, where available
Refund requests are generally reviewed within 5 working days after sufficient transaction information has been received.
6. Refund Processing
If a refund is approved, it will normally be processed through the original payment method or payment gateway.
After the refund is initiated, the actual credit to the user's bank account, card or UPI account depends on the payment gateway and banking system.
Depending on the payment method and banking timelines, the refund may take approximately 7–10 business days after processing.
7. Cancellation by User
A user may request cancellation before activation of an eligible service by contacting us.
Once a digital course, subscription, test series, class or other educational service has been activated or substantially used, cancellation may not be eligible for a refund unless the applicable product terms specifically provide otherwise.
8. Cancellation by NaukriDost
If NaukriDost cancels a paid course, batch or educational service before it is provided, the user may be offered:
- A refund to the original payment method; or
- Transfer to an alternative course or service of equivalent value, where available.
The applicable option may depend on the nature of the service and the circumstances of cancellation.
9. Partial Refunds & Adjustments
For certain services, such as partially consumed subscriptions, time-limited batches or other specifically identified products, a partial refund or prorated adjustment may be considered at our discretion and according to the applicable product terms.
10. Payment Gateway & Bank Issues
If money has been deducted from a user's account but the transaction status is pending, failed or unclear, the transaction may first need to be verified with the payment gateway or bank.
Users should not make repeated payments while a previous transaction is still pending unless the payment status has been confirmed.
11. Payment Disputes
For transaction-related disputes, NaukriDost may coordinate with the applicable payment gateway and bank to verify the transaction.
Users may also contact their bank or payment service provider where appropriate. Bank or payment-provider dispute procedures are independent of NaukriDost.
12. Changes to This Policy
We may update this Refund & Cancellation Policy from time to time to reflect changes in our services, payment methods, applicable law or business practices.
The latest version will be published on this page. The date shown at the top indicates the latest update.
13. Contact
For refund requests, cancellation requests or payment-related questions:
📧 Email:
careersuccess85@gmail.com
🌐 Website:
https://merasir.com/gyanpath
📍 Madhubani, Bihar – 847228